Customer Stories | Winfields

Winfields Sales & Letting Agents

Winfields Sales & Letting Agents is a family-run business of estate and letting agents and chartered surveyors, with offices serving communities across the South West of England. Combining extensive property expertise with a personal, customer-focused approach, the firm provides specialist advice and support across a wide range of property matters.

At the heart of Winfields’ approach is a commitment to understanding each customer’s individual needs and delivering practical, cost-effective solutions tailored to their circumstances. Whether supporting clients with buying, selling, letting or surveying property, the team prides itself on providing trusted advice, professional service and solutions that deliver real value.

The challenge

Winfields had already migrated to a BT cloud-hosted phone system, but the reality fell short of expectations. Persistent functionality issues created ongoing frustration, with the system failing to deliver the reliability and flexibility the business needed to operate effectively.

Beyond resolving these immediate challenges, Winfields needed a communications solution that could support a more flexible way of working. With teams operating across multiple locations and requiring the ability to stay connected both in and out of the office, remote accessibility was essential. Staff needed to be able to make and receive calls seamlessly, regardless of their location, without compromising the customer experience.

With reliable communication critical to the day-to-day running of the business, Winfields needed a solution that could bring everything together, work consistently and adapt to the way its teams operate. That’s where we stepped in, delivering a modern, integrated communications system designed to overcome the limitations of the previous setup and give the business the flexibility to move forward with confidence.

The solution

Winfields Sales & Letting Agents now benefits from a flexible, reliable communications solution that keeps the team connected wherever they have access to the internet. At its Paignton office, we delivered full-fibre broadband alongside an integrated Wildix telephony system, providing staff with dedicated handsets and a seamless, professional calling experience.

Beyond the office, the solution gives the team the freedom to work wherever business takes them. Through the Wildix mobile app, staff can make and receive calls using their mobiles, tablets or PCs, maintaining continuity of communication whether they’re in the office, working remotely or out meeting clients. This flexibility helps ensure important calls are answered, customer conversations remain accessible and the team can stay connected without being tied to a desk.

The results

To get things underway, we recommended a Wildix Unified Communications solution for Winfields’ surveyors and valuers at its Paignton office. This served as a trial site, allowing the Managing Director to see the solution in action and experience its benefits first-hand before committing to a wider rollout. The plan was to transition the remaining offices to Wildix as their existing BT contracts expired, ensuring a phased migration with minimal disruption to daily operations.

Alongside the new communications platform, we provided full-fibre connectivity to support SIP-based voice services, with a bundled call allowance covering UK landlines and mobiles. This helped make call costs more predictable while giving staff access to a more flexible and reliable communications system. Starting with one office allowed Winfields to validate the solution in a live working environment and build confidence ahead of a wider business rollout.

“We have three busy businesses with staff rarely at their desks due to the nature of their work. We needed a phone system that would enable us to handle calls wherever we are working to ensure we deliver the service our clients expect from Winfields.”

Tom Winfield . Managing Director

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